Member Presales & Ticketing Information for the Summer Concert Series
Summer Concert Series tickets for Denver Botanic Gardens and Swallow Hill Music members will go on sale starting March 13 at 10 a.m. Member presale is determined by membership level. Tickets are required for all attendees over age 2.
Some concerts may sell out before going on sale to the general public. Become a member today to access tickets during the member presale.
Denver Botanic Gardens Membership
- To qualify for member pricing and presale access, your membership must be active and current at the time of ticket purchase.
- Members may purchase up to six (6) tickets per membership per concert.
- Denver Botanic Gardens members should access their online account in advance to ensure the membership is active and connected to the correct email to ensure presale access.
- Swallow Hill Music members must have their password, coupon code and credit card ready at the time of purchase during the member presale.
- Ticket purchase subject to availability; membership does not guarantee concert tickets.
- Tickets cannot be refunded or exchanged.
- All memberships are non-refundable and non-transferable.
Tiered Presales by Member Level
Denver Botanic Gardens Members
- March 13, 10 a.m. – President’s Circle, Garden Leader, Director’s Circle, Four Seasons, Patron, Supporter, Gardens Plus, Corporate Summit, Corporate Alpine, Corporate Montane
- March 14, 10 a.m. – Friends & Family, Corporate Foothills
- March 15, 10 a.m. – Dual Plus, Individual Plus, Corporate Meadow, Corporate Prairie
Swallow Hill Music Members
- March 13, 10 a.m. – $1,000+ patrons
- March 14, 10 a.m. – Ensemble
- March 15, 10 a.m. – Duo, Solo, Volunteers
KBCO and UMB Bank Employees
- March 16, 10 a.m.
General Public
- March 18, 10 a.m.
Where to Purchase Tickets
- Online at botanicgardens.org/concerts
- By phone at 720-865-3500 (9 a.m. – 5 p.m. daily)
- In person at Denver Botanic Gardens’ Bonfils-Stanton Visitor Center (see hours here)
Ticketing Policies
Tickets cannot be exchanged and are non-refundable. All shows take place rain or shine. In the event of a severe weather cancellation, ticket holders will be notified via email.
- All tickets will be issued by Denver Botanic Gardens; there are no other authorized vendors selling tickets to the Summer Concert Series. Do not purchase tickets from any other vendor as they may be counterfeit and will not be accepted.
- Swallow Hill Music and Denver Botanic Gardens are not responsible for any ticket transaction made through any vendor other than Denver Botanic Gardens.
- The Summer Concert Series is not affiliated with any other ticket broker or source.
- Once a concert sells out, no additional tickets will be released for sale. There is no waitlist or mechanism for reselling tickets.
- There will be no customer service, authentication or guaranteed support for tickets from a third party or scalper.
- We do not hold third party tickets in Will Call, even if you were instructed to pick up your tickets in Will Call by a third party.
- Ticket holders voluntarily assume all risks and danger incidental to any Swallow Hill Music promoted event whether occurring prior to, during, or subsequent to the actual event.
- Ticket holders under the age of 16 must be accompanied by an adult guardian.
- Stage diving and crowd surfing are prohibited. Patrons are legally responsible for their actions and conduct at any event.
Ticket Purchase FAQ
How does the online queue system work?
Visitors may begin entering the online queue at 9:30 a.m. At 10 a.m., everyone already in the queue is randomly assigned a sequence. Any new visitors that join the queue after 10 a.m. will be served in the order they joined.
Why do you have an online queue?
Our online queue prevents our servers and ticketing system from getting overloaded.
Once I enter the online queue, do I need to keep my browser open?
Yes, to stay in the queue, please keep your browser window open.
Can I purchase tickets by phone or in person?
Yes, but please note that we have limited phone lines and staff available to process orders by phone.
Cash and check ticket purchases may be completed in-person at the Gardens during general admission hours. We recommend credit and debit card purchases be made online or by phone.
For concerts that are not sold out, tickets can be purchased in the Bonfils-Stanton Visitor Center at the York Street location from 3-8 p.m.
Can I purchase tickets to more than one event in the same transaction?
Yes, make sure to select “Add to Order” before proceeding to a different event to purchase tickets.
Are tickets in my shopping cart reserved for me?
Tickets in the shopping cart are not reserved until the transaction is complete.
I purchased my tickets online, but I haven’t received a confirmation email. Did it work?
On busy on-sale dates, confirmation emails may not arrive until a couple hours after completing the purchase. Confirmation emails are sent from “tickets@botanicgardens.org” and may automatically filter to junk or spam folders. Please contact our Resource Center at 720-865-3500 (9 a.m. – 5 p.m. daily) if you do not receive a confirmation email within 24 hours.
Can I buy tickets to other Denver Botanic Gardens courses or programs during ticket on-sale dates?
Yes, but due to the high demand for event tickets, wait times may be longer on Wednesday, March 13 – Friday, March 15 and Monday, March 18.
If I run into problems buying tickets online, what should I do?
You can email info@botanicgardens.org or call us at 720-865-3500. Please note that response times on the on-sale dates will be longer due to the increased volume of emails and calls.
Can I purchase tickets for a concert after it has sold out? Can I sell my tickets if I can no longer use them?
Once a concert sells out, no additional tickets will be released for sale. There is no waitlist or mechanism for reselling tickets. Tickets cannot be refunded or exchanged.
Member FAQ
Will the concerts sell out during the member presale?
Some concerts may sell out, but it is unlikely the entire series will sell out during member presale.
Can I become a member and purchase tickets during the member presale at the same time?
No, unfortunately you cannot purchase a membership and member tickets in the same transaction. We recommend purchasing or renewing your membership prior to March 6. On high-volume days, member account activation can experience lag time, delaying access to member-priced tickets.
How do I access member-priced tickets?
Denver Botanic Gardens Members: Use the email address you provided when your membership was set up. You must enter the presale password first, then you will be prompted to log into your account to access member-priced tickets. We recommend logging into your account prior to the on-sale date to ensure you know your log-in credentials. You can email info@botanicgardens.org or call us at 720-865-3500 for further assistance. Please note that response times on the on-sale dates will be longer due to the increased volume of emails and calls.
Swallow Hill, KBCO and UMB Bank Members: We recommend creating an account on Denver Botanic Gardens’ ticketing website in advance to ensure swift access during the member presale. Please have your password and coupon code (determined by your membership level) ready to access member pricing.
I forgot my password; how can I log in?
We recommend logging into your account prior to the on-sale date to ensure you know your log-in credentials. You can reset your password online, however the reset email may be delayed during high volume times. You can email info@botanicgardens.org or call us at 720-865-3500 for further assistance. Please note that response times on the on-sale dates will be longer due to the increased volume of emails and calls.
Why am I getting a message that my membership doesn’t exist?
If you receive this messaging, make sure you are using the email address associated with your member account. Please try logging out of your online account and log-in again. If presented with messaging to “select a membership term,” please select your current membership before proceeding to tickets. If this issue continues, you can email info@botanicgardens.org or call us at 720-865-3500 for further assistance. Please note that response times on the on-sale dates will be longer due to the increased volume of emails and calls.