Here are the winter events at York Street and Chatfield Farms.
- Timed tickets must be purchased in advance; tickets are limited in each time slot. Tickets will not be available onsite.
- Date exchanges are possible with a $5 fee up to 72 hours before the entry time listed on your ticket, pending availability. Fee waived for members. Call our Resource Center at 720-865-3500 (daily, 9 a.m. – 5 p.m.) to inquire about an exchange.
Group pricing is not available for special events. Become a member for discounted ticket prices.
- Ticket purchase subject to availability; membership does not guarantee ticket to event.
Ticket on-sale dates:
- Member tickets: Gardens Plus through President’s Circle – Wednesday, Nov. 1
- Member tickets: Friends & Family – Thursday, Nov. 2
- Member tickets: Dual Plus, Individual Plus – Friday, Nov. 3
- Public tickets – Monday, Nov. 6
Blossoms of Light: Nov. 17 – Jan. 6, 4:30-9 p.m. (grounds cleared at 9:45 p.m.). Closed Nov. 23 and Dec. 25.
Trail of Lights: Nov. 24 – Jan. 1, various evenings, 5-8:30 p.m. (grounds cleared at 9:15 p.m.). Closed Dec. 25.
Ticket Purchase FAQ
How does the online queue system work?
Visitors may begin entering the online queue at 9:30 a.m. At 10 a.m., everyone already in the queue is randomly assigned a sequence. Any new visitors that join the queue after 10 a.m. will be served in the order they joined.
Why do you have an online queue?
Our online queue prevents our servers and ticketing system from getting overloaded.
Once I enter the online queue, do I need to keep my browser open?
Yes, to stay in the queue, please keep your browser window open.
Can I purchase tickets by phone?
Yes, but please note that we have limited phone lines and staff available to process orders by phone.
Can I purchase tickets in person?
We recommend credit and debit card purchases be made online or by phone. Cash and check ticket purchases may be completed in-person at the Gardens.
Can I purchase tickets to more than one event in the same transaction?
Yes, make sure to select “Add to Order” before proceeding to a different event to purchase tickets.
Are tickets in my shopping cart reserved for me?
Tickets in the shopping cart are not reserved until the transaction is complete.
I purchased my tickets online, but I haven’t received a confirmation email. Did it work?
On busy on-sale dates, confirmation emails may not arrive until a couple hours after completing the purchase. Confirmation emails are sent from “Do Not Reply ATMS” and may automatically filter to junk or spam folders. Please contact our Resource Center at 720-865-3500 (daily, 9 a.m. – 5 p.m.) if you do not receive a confirmation email within 24 hours.
Can I buy other courses or programs on this day?
Yes, but due to the high demand of event tickets, we recommend that you avoid making your purchase between 9:30 a.m. – 3 p.m. on Thursday, Nov. 3 and Monday, Nov. 7.
If I run into problems buying tickets online, what should I do?
You can email email@example.com or call us at 720-865-3500. Please note that response times on the on-sale dates will be longer due to the increased volume of emails and calls.
Will these events sell out during the member presale?
Some time slots may sell out, but it is unlikely the entire event will sell out during member presale.
Can I become a member and purchase tickets during the member presale at the same time?
No, unfortunately you cannot purchase a membership and member tickets in the same transaction. We recommend purchasing or renewing your membership prior to Nov. 3. On high volume days, member account activation can experience lag time, delaying access to member-priced tickets.
How do I access member-priced tickets?
Use the email address you provided when your membership was set up. You will need to log into your account first to access member-priced tickets. We recommend logging into your account prior to the on-sale date to ensure you know your log-in credentials. You can email firstname.lastname@example.org or call us at 720-865-3500 for further assistance. Please note that response times on the on-sale dates will be longer due to the increased volume of emails and calls.
I forgot my password; how can I log in?
We recommend logging into your account prior to the on-sale date to ensure you know your log-in credentials. You can reset your password online, however the reset email may be delayed during high volume times. You can email email@example.com or call us at 720-865-3500 for further assistance. Please note that response times on the on-sale dates will be longer due to the increased volume of emails and calls.
Why am I getting a message that my membership doesn’t exist?
If you receive this messaging, make sure you are using the email address associated with your member account. Please try logging out of your online account and log-in again. If presented with messaging to “select a membership term,” please select your current membership before proceeding to tickets. If this issue continues, you can email firstname.lastname@example.org or call us at 720-865-3500 for further assistance. Please note that response times on the on-sale dates will be longer due to the increased volume of emails and calls.
Which membership levels receive early access?
All membership levels receive early access to Blossoms of Light at York Street and Trail of Lights at Chatfield Farms member ticket presale beginning Thursday, Nov. 3 at 10 a.m.
What if I want to bring additional guests?
Everyone over the age of 3, including the member, will need a ticket for any of our special events. You can purchase additional tickets for your guests at the member price during the member presale.