General Questions

What is the best level of membership if I want to bring my whole family?
Members have several options.­­ The Friends & Family level allows a total of six people entry per visit. That is the member cardholder plus 5 guests or both member cardholders plus 4 guests. Your guests can include family members and/or friends.

As a member, can I get free admission to any of the special events?
No, unlimited general admission does not include separately ticketed events.

How do I get my membership card(s)?
New Members: Your membership card will not be mailed, but will be available for pick-up at our admissions counter upon your next visit.
Renewing Members: Your permanent membership card(s) are valid as long as you are an active member and will not be replaced each year. If you have lost or misplaced your membership cards, stop by the Bonfils-Stanton Visitor Center on York Street or the Earl J. Sinnamon Visitor Center at Chatfield Farms to have them printed. There is a $5 re-print fee.

I frequently visit other botanic gardens throughout the country. Is there a reciprocal membership program?
Yes, you can enjoy special admission privileges and discounts at nearly 300 gardens throughout North America and the Cayman Islands. See a list of participating gardens at http://ahsgardening.org/gardening-programs/rap/the-garden-guide.

How do I cancel my membership?
You may discontinue your membership at any time by sending an email to our Membership Department or calling 720-865-3525.  Please note: Membership fees are non­refundable.

What is the tax deductibility of memberships?
As a nonprofit organization, the Gardens is required by the IRS to provide written disclosure of the fair market value of benefits received. The maximum tax-deductible portion of memberships is as follows: Individual $55; Individual Plus $65, Friends & Family $90; Gardens Plus $175; Supporter $350; Patron $650; Four Seasons $1,250. Please contact the development office for information regarding Director's Circle, Garden Leader and President’s Circle memberships.

 

Cheesman Gate Fob

How do I get a fob?
You can purchase a member fob at the Visitor Services desk or through the Membership Department.

When will my fob be active?
Your fob is activated at the time of purchase and you may use it during regular Gardens hours.

Who can use the fob?
Fobs may only be purchased and used by active members of the Gardens. This is an added benefit of membership for all levels. Non­-members or lapsed members may not purchase or renew fobs unless a membership is also processed at the time of the transaction. By purchasing a fob, you agree to take responsibility for any misuse. A membership fob fee is $25.

Where may I use it?
The fob will only work on the Cheesman Gate entrance at our York Street location. It cannot be used on any other keypad, door or gate within the Gardens. Wave the fob in front of the electronic pad on the gate frame to gain access through the Cheesman Gate. Please make sure the gate is securely closed after you enter or exit the Gardens.

When can I use it?
Fobs are only activated during regular Gardens hours. They will not allow access during concerts or special events, prior to opening if we have a delayed opening due to weather conditions or after we’ve closed on an early closure date.

How many people may I bring in with my fob?
Entry is limited to the number of people you are normally allowed with your membership.

What if I lose my fob? May I get a refund?
Fobs are non­-refundable. If you lose your fob, please contact the Gardens’ Membership Department at 720-­865-­3692 so we can deactivate it immediately. Replacements cost $25 per fob.

Why won’t my fob work?
Fobs may be deactivated if they’re reported stolen or lost, when there has been recorded misuse or when a person’s membership expires. We will notify you via email when we deactivate the fob.

Is there a renewal fee?
A $10 annual fee will be charged upon your next membership renewal. This fee helps maintain the fob system.

Do I need to live in the neighborhood to get a fob?
No, anyone who is an active member and wishes to purchase a fob may do so.

For more information about fobs, please call 720­-865-­3692 or email membership@botanicgardens.org.

 

Concerts

When can I purchase concert tickets?
Concert tickets are made available to members prior to the general public. In 2017, member-­only sales begin on April 10. Visit our Summer Concert Series page for more details about ticket sales for your membership level (each level of membership can access tickets on a specific sales date). Your membership must be active and current as of April 5, 2017, with an expiration date of April 30, 2017 or later to qualify for this sale period.

If I become a member after April 5, 2017, how do I purchase concert tickets?
If you renew or purchase your membership after April 5, you can buy tickets at the reduced member price starting on Monday, April 10 (depending on your membership level), online or by phone.

Can I upgrade my membership after the lineup is announced?
If you would like to upgrade your active membership for concert tickets, you must do so by April 5, 2017. To discuss upgrade options, contact the Membership Department at 720­-865­-3525.

What happens if a concert sells out before I can purchase a ticket?
The Gardens’ Summer Concert Series has increased in popularity to the point that membership does not guarantee a ticket to any given show. If concerts are a priority, please consider upgrading your membership (Gardens Plus and higher) before April 5, 2017. Call the Membership Department at 720-865-3525 to upgrade your membership.

I became a member to get concert tickets, but couldn’t get tickets to the show of my choice. Is my membership refundable?
Memberships are non­-refundable and do not guarantee tickets to any event or concert.

How many tickets can I purchase as a member?
You may purchase up to six tickets per concert.

Can I get my money back if it rained on my concert day?
Concert tickets are non­-refundable. Concerts are held rain or shine.