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August 31, 2012 | Membership Department

When members take the time to let us know about their feelings or experiences, those of us in Denver Botanic Photo courtesy of Kate LawrenceGardens' Membership Department pay close attention. Member feedback is one of the most valuable resources we have; it lets us know what what members would like to see more of, what needs improvement, and what we're doing just right.

It brightens our day when we receive member feedback full of kind words and positive energy, and it's wonderful to know when someone is getting the very most out their membership. A great example of such feedback was sent to us via email by long-time Gardens member Kate Lawrence. Kate writes:

Dear Friends,

I'm writing to let you know how we are using our Gardens membership, and to say thanks for the services you provide.

A few years ago, my husband and I wanted to convert our front lawn to xeric perennials, but didn't know how to begin. He took a Denver Botanic Gardens class in 2008 called The Waterwise Flower Garden, taught by Lauren Springer Ogden. The class not only provided extensive information but also enthusiasm--he went from looking at the yard project as a chore, to being excited about the possibilities! Fast forward to now: our front lawn is completely gone, replaced by gorgeous xeric flowers (plus we grow veggies in part of the space). We still take the plant list from that class with us whenever we go to garden stores; the list has been highly reliable. Having the xeric flowers not only reduces water use, but makes our yard so much more interesting and colorful. We sometimes see passersby stop on the front sidewalk for several minutes to look at our yard, as it is so unusual on the block.

Our annual membership this year completely paid for itself in one day through reciprocal admission savings. Recently we visited Atlanta. Flashing our Gardens membership card got us free admission to the Atlanta History Center ($14.50 X 2 = $29 savings) and the Atlanta Botanical Garden ($18.95 X 2 = $37.90 savings). That total, $66.90, completely covers the Gardens $65 Individual Plus One membership.

Also, we enjoy bringing our visiting friends and relatives to the Gardens using the free guest passes.

Membership in Denver Botanic Gardens does more than just provide a beautiful place to visit; it educates and enriches us in ways that extend far beyond your garden gates.

Sincerely,

Kate Lawrence

Members who take advantage of the full range of their benefits often find that a membership to Denver Botanic Gardens pays for itself. Most know that they can visit the Gardens for free, but not all are aware that they receive reciprocal admissions benefits at botanic gardens, arboreta, and conservatories throughout the nation, as well discounts on concert tickets and most classes and event registrations that we offer here. We encourage you to discover all the wonderful places your membership can take you.

We would like to express our gratitute to all members who, like Kate, take time out of their busy schedules to let us know how we're doing. Do you have something you would like to share? Please enlighten us, members! Your feedback is helping us grow!

Ali Heinonen, Membership Coordinator

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Comments

Customer Service in ‘Offshoots’

At approximately 4:15pm on 7/26/18 a young girl named Bailey aggressively insulted a friend and me sitting in a corner table near the window with our paid for food. Supposedly, the employee/volunteer saw smoke near us and assumed we had an e-cigarette and smoked it..?! Neither myself nor my friend were participating in such an act, and completely confused by her demeaning approach, we tried to explain that we didn’t know what she was talking about. She proceeded to argue with us and assume that we were lying. As a patron to this restaurant and garden (my first visit), I now am rethinking a future membership. The staff here, no matter how young or inexperienced, need better training. I hope someone will do them this service. Not only for the sake of future patrons but for their own professional development. Thank you for hearing/reading my concern.

Thank you for your feedback

Hi Miriam,

We appreciate the time you took to share your concerns so we can address this situation and so that it does not happen again. We are very sorry you had this bad experience! A staff member will follow up by email.

Doris Boardman
Website Manager

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